Frequently Asked Questions
What is Caretaker Supply Co.?
We make clean, everyday goods for developers, designers, builders, operators, founders, and creative technologists.
What is Uptime & Vibes?
Our first collection is signal wear for people keeping the system live: shipping, maintaining, debugging, deploying, and moving with steady energy.
How are your products made?
Products are made to order through our print-on-demand partner. This helps us avoid unnecessary overproduction.
When will my order ship?
Please allow 2-7 business days for production before an order ships. Transit time varies by destination and carrier. Tracking is sent when available.
Can I return or exchange an item?
Because items are made to order, we do not accept returns or exchanges for change of mind or incorrect size selection. If an item arrives damaged or has a production issue, contact us within 7 days of delivery with your order number and photos so we can help.
What if my package is delayed?
Carrier, weather, customs, and address issues can affect delivery. Check tracking first, then contact us if the package is stalled or missing.
How can I contact you?
Email agentjahhweh@gmail.com with your order number and a short description of the issue.